Frequently Asked Questions
Browse our FAQs below or contact us
for additional requests.
Browse our FAQs below or contact us for additional requests.
What services does Mobile Hand offer?
We offer car valeting services for vehicles, trucks, marine vessels, motorbikes, caravans, and farm equipment. We also offer presale grooms for car dealers, tailored construction and roading services, and even cleaning for decks, pathways, concrete, and aluminum building fixtures.
Which locations are your car valet and detailing services offered?
Our team of skilled technicians operate throughout New Zealand, with bases in Auckland, Hamilton, Morrinsville, Wellington, and Christchurch.
How do I book?
You can book online or over the phone, whichever works best for you. Simply visit our booking page or call now to get started.
What are your operating hours?
Appointments are available Monday to Friday between 8:00 AM and 6:00 PM, and Saturdays between 9:00 AM and 1:00 PM.
Can I cancel or reschedule my booking?
We are happy to accommodate appointment changes and cancellations, but require 24 hours notice. Late cancellation fees may apply.
What types of vehicles do you service?
We service all car makes and models, as well as marine vessels, motorbikes, motorhomes and agricultural equipment.
Are your cleaning products environmentally friendly?
Yes, we are pleased to use environmentally friendly products.
What measures do you take to ensure customer satisfaction?
We offer a satisfaction guarantee, meaning we won’t leave until you are happy with the service. Book with confidence, knowing you will be satisfied with the results.
Do you offer any loyalty programs or discounts?
Yes! We offer loyalty rewards, discounts, specialist packages and free grooming appointments to our regular customers.
What does your car detailing service involve?
Car detailing is a more thorough process than grooming, with an extra focus on cleaning and restoration. We offer a Mini Detail and Premium Detail. The Mini Detail features a sparkle wash, exterior hand polish and wax, UV dressing of exterior plastic trims, and conditioning of the dash. The Premium Detail features all this, plus removing tar spots, road film and old waxes, UV dressing of the dash, console, and all interior trims, shampooing of your car mats, and cleaning and vacuuming your boot.
How is car detailing different from a standard car wash?
Car washing is a basic service that cleans obvious dirt and dust from your vehicle’s exterior. Car detailing provides a more intensive service, working away strains, scratches, swirl marks and other imperfections your vehicle may have.
How often should I get my car detailed?
We advise having your car washed a minimum of twice per month, and valeted or detailed once every three to six months. This will ensure your vehicle is kept in prime condition and preserved for the future.
Can you remove scratches and paint imperfections?
While deep scratches may be impossible to completely remove, car detailing can hide minor scratches and improve the appearance of larger ones.
What are the benefits of regular car detailing?
There are many benefits to having your car regularly detailed. As well as improving the appearance and ensuring a more enjoyable driving experience, it protects your car’s paint and interior surfaces from damage caused by UV rays and pollutants. It also ensures your carpets and mats stay in good condition and, by minimizing scratches and other cosmetic issues, it prevents the value of your vehicle from plummeting.
What is included in your car valet service?
We offer a range of services to suit your needs and budget. Our Interior Groom includes a full shampoo of all upholstery, carpets, trims and mats, treatment of spot stains, window cleaning and deodorisation of the interior. Our Ultimate Groom includes everything our Premium Detail includes, plus a full shampoo of all upholstery, carpets, trims and mats, and treatment of spot stains.
How long does a car valet service take?
Depending on the groom required, appointments typically last between 40 minutes and three hours. We can provide an estimate during the booking process.
Can you pick up and return my car for valet services?
We are a mobile service, so we come to you! Our technicians operate throughout the country and will visit you at your property.
What makes car grooming services unique at Mobile Hand?
We’ve been in the business for over 30 years, so our experience is second to none. We also offer personalised packages for your precise requirements.
How can I maintain my car's appearance after grooming?
Regular cleaning is your best at-home option, but for truly exceptional results and preservation of your asset, booking regular grooming appointments is recommended.
Is interior cleaning included in the car valet service?
Yes, it is.
Is your service safe for tinted windows?
Our glass treatment is safe for all types of windows and tints.
What are your rates for car valet services?
Pricing depends on the vehicle type and condition, but begin from $60 for a sparkle wash, with Mini Details and Ultimate Grooms starting at $110. Corporate rates can be quoted on request.
Can I get a quote before booking a service?
Of course. Simply call us for an estimate on your preferred service.
What payment methods do you accept?
We accept Master Card, Visa, Eftpos, online payments and cash.
Is my vehicle insured while in your care?
Absolutely. All of our groomers have indemnity and insurance.
What happens if my car is damaged during a service?
Our groomers will take care of minor damages. The groomer will deal directly with their insurance provider for more extensive damages.